This Responsible Gambling Policy applies to wagering services provided by BOOKI.COM.AU PTY LTD.

Registered office: Office S Unit 02 Level 4, 66 Smith Street, Darwin City, Northern Territory, 0800

Ponybetco is committed to promoting responsible gambling and providing customers with practical tools to manage the time and money they devote to wagering. We believe that gambling should always remain a form of entertainment, and that customers should be empowered to make informed decisions about their wagering.

Ponybetco provides a range of tools designed to help customers manage their wagering activity and maintain control over the time and money they spend.

Before you place a wager, consider the following responsible gambling guidelines:

If you or someone you know needs help with gambling, free and confidential support is available 24 hours a day, 7 days a week.

Support is also available through BetStop, Australia's National Self-Exclusion Register.

People under 18 years of age are not permitted to open a wagering account or place wagers with Ponybetco. This restriction is strictly enforced.

Age and identity information is verified as part of the account registration process. Ponybetco uses electronic verification services to confirm a customer's identity and age before an account can be used for wagering.

If you believe a person under 18 is using an Ponybetco account, please contact us immediately.

Ponybetco does not extend credit or lend money to customers for the purpose of wagering. Customers may wager only using available deposited funds in their account.

Debit cards only. Credit cards are not accepted for betting deposits in Australia. Ponybetco accepts deposits via debit card, Apple Pay, Google Pay and PayID.

Customers can review their wagering and transaction activity at any time through their account. Keeping track of your betting history can help you understand your wagering patterns and make informed decisions about your activity.

Customers can set a limit on the amount they deposit over a defined period. Deposit limits are one of the most effective tools for managing your wagering activity. You can set a daily, weekly or monthly limit.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to the applicable cooling-off requirements, which are designed to protect customers from impulsive decisions.

Customers can restrict their access to wagering using Ponybetco self-exclusion options. Self-exclusion is a formal commitment to stop gambling for a defined period.

During a self-exclusion period, your account will be suspended and you will not be able to place wagers, make deposits, or receive promotional material. Self-exclusion provides a stronger level of restriction than a temporary time-out.

Please note that closing an account and self-excluding are not the same action. Account closure allows you to request that your account be closed, but does not carry the same formal protections as self-exclusion.

Customers may request to close their Ponybetco account at any time. When you close your account, any remaining balance will be returned to you in accordance with our terms and conditions.

If you are considering closing your account because of concerns about your gambling, we encourage you to consider self-exclusion instead, as it provides additional protections.

BetStop is Australia's National Self-Exclusion Register. It is a free service operated by the Australian Government for people who want to exclude themselves from all licensed Australian online and phone wagering providers.

When you register with BetStop, all licensed Australian wagering providers — including Ponybetco — are required to close your accounts and prevent you from opening new ones for the period you select.

You can register with BetStop for a minimum period of three months, up to a lifetime exclusion. Registration is free and confidential.

Ponybetco is committed to ensuring that all advertising and promotional activity is conducted responsibly and in accordance with applicable Australian advertising standards and wagering regulations.

Marketing communications will not be directed at minors or people who have self-excluded. Promotional material will not misrepresent the likelihood of winning or suggest that gambling is a viable means of generating income.

Customers who have self-excluded or closed their account will not receive marketing communications from Ponybetco.

Ponybetco may identify indicators that a customer could be experiencing gambling-related harm. Where indicators are identified, Ponybetco may contact the customer to provide information about responsible gambling tools and support services available to them.

Customer interactions are conducted with sensitivity and respect. The goal of any interaction is to ensure the customer is aware of the tools and support available, not to make judgments about their personal circumstances.

Gambling harm can affect anyone. The following may be indicators that gambling is becoming a problem:

If any of these indicators apply to you, we encourage you to use the responsible gambling tools available through your account or to contact a support service.

Consider the following questions honestly. They may help you reflect on whether your gambling is within healthy limits.

If you answered yes to one or more of these questions, consider using the responsible gambling tools available to you or contacting a support service for confidential advice.

Account activity information can help you understand your wagering behaviour and make informed decisions. Your account provides access to information including:

Reviewing your activity regularly is an important part of responsible gambling. We encourage all customers to check their account activity frequently.

Free and confidential gambling support services are available throughout Australia. The primary national support contact is:

Support services can be accessed through Gambling Help Online, which provides referrals to local services across Australia.

Gambling harm can also affect family members, friends and other people close to the person who is gambling. The impact on relationships, finances and wellbeing can be significant.

People who are concerned about someone else's gambling can contact gambling support services for free and confidential advice. You do not need to be the person gambling to seek help.

Culturally appropriate and multilingual gambling support may be available through Australian gambling support services. Gambling Help Online can assist with referrals to services that provide support in languages other than English and to services that understand the cultural contexts of gambling harm.

Free and confidential financial counselling is available for people experiencing financial difficulty, including difficulty related to gambling. Financial counsellors can help you understand your options and develop a plan to manage debt and financial stress.

Financial counselling is separate from gambling counselling and focuses specifically on helping you manage your financial situation.

If you have a concern or complaint related to responsible gambling, including concerns about the way Ponybetco has handled a responsible gambling matter, you can submit your concern through our support channels.

We take all responsible gambling complaints seriously and will respond in a timely and appropriate manner.