01

SUMMARY

These Terms and Conditions govern the use of all wagering services provided by Ponybetco. By registering an account with Ponybetco or placing any wager, you acknowledge and agree that you have read, understood, and accepted these Terms in their entirety. Failure to accept these Terms means you should not register an account or use our services.

Ponybetco is operated by BOOKI.COM.AU PTY LTD (ABN 87 132 843 817). We hold a sports bookmaker licence (Licence ID NT-RWC-SB-2021-0843) issued by the Northern Territory Racing and Wagering Commission in the Northern Territory of Australia. To participate in our betting services, you must be at least 18 years of age, located in an eligible Australian jurisdiction, and able to verify your identity under applicable regulatory requirements.

02

DEFINITIONS

Account — a registered personal wagering account with Ponybetco.

Account Holder — the verified individual who legally owns and operates the registered Account.

Platform — the Ponybetco website, mobile site, applications, and related digital interfaces.

Wager — any bet or stake placed and accepted through our wagering platform.

Customer — any individual who registers an account or places a bet with us.

Deposit — the transfer of funds by an Account Holder into their Ponybetco account.

Withdrawal — the legal transfer of settled account balances back to the verified owner.

Operator — refers to BOOKI.COM.AU PTY LTD.

Regulatory Authority — the Northern Territory Racing and Wagering Commission (NTRWC) or any successor regulatory entity.

BetStop — Australia's National Self-Exclusion Register operated by the Federal Government.

Settlement — the final resolution of a bet outcome in our databases based on official results.

Bonus — any promotional code, credit, reward, or wagering inducement provided to the Customer.

03

GENERAL

3.1 These Terms constitute a legally binding contract. Any reference to "us", "we", or "our" in these documents refers directly to the Operator.

3.2 Ponybetco reserves the right to amend, update, or revise these Terms at any time with appropriate regulatory approvals. We will notify customers of significant changes.

3.3 Continued use of the Platform after an update constitutes active acceptance of the revised Terms.

3.4 These Terms are governed by and construed in accordance with the laws of the Northern Territory of Australia.

3.5 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

04

AUTHORISATION TO ACCESS AND USE OUR BETTING SERVICES

4.1 Access is restricted strictly to verified customers who are at least 18 years of age.

4.2 Customers must be physically located within an authorized Australian state or territory when placing wagers.

4.3 No customer may use our services if they have active self-exclusions registered on BetStop or with Ponybetco directly.

4.4 You must provide accurate, complete, and current information during registration.

4.5 Only one account is permitted per person, household, family, email address, or payment method. Duplicate accounts will be closed immediately.

4.6 Ponybetco reserves the absolute right to refuse any application for an account or close an existing account without stating a reason.

05

ACCOUNT VERIFICATION

5.1 In accordance with Australian Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) legislation, all customer accounts must be verified within mandated regulatory timeframes. Identity verification is a compulsory requirement before funds may be withdrawn.

5.2 Verification may require the provision of valid government-issued photographic ID (such as a driver's licence or passport), proof of residential address (utility bill or bank statement), and confirmation of payment method ownership.

5.3 We utilize secure, third-party electronic identity verification systems to confirm customer information instantly where possible.

5.4 Failure to satisfy identity verification protocols within mandated timelines will result in account suspension and eventual closure.

5.5 We reserve the right to request certified paper documentation or source of funds information at our absolute discretion.

06

ACCOUNT DEPOSITS AND WITHDRAWALS

6.1 Deposits may only be made using payment methods explicitly approved on our Platform. These must be registered in the name of the Account Holder.

6.2 Credit cards are not accepted for deposits or betting in Australia. Only debit cards and electronic direct-transfer mechanisms are permitted.

6.3 Limits apply on minimum and maximum deposit amounts per transaction and per day, as detailed in our Help Centre.

6.4 Withdrawals are only processed back to verified payment methods in the name of the verified Account Holder.

6.5 Withdrawal processing times depend on the selected payment method and bank clearing timelines.

6.6 We reserve the right to withhold any withdrawal pending complete validation of all wagering activity and payment sources.

6.7 Customers are encouraged to set voluntary deposit limits at any time to manage their wagering safely.

07

RESTRICTED JURISDICTIONS

7.1 Our services are intended solely for residents of eligible Australian states and territories. Accessing our Platform from outside Australia is strictly prohibited.

7.2 It is the customer's sole responsibility to ensure that their access to our betting Platform is lawful in their current geographical location.

7.3 Ponybetco reserves the right to block access, void any wagers, and forfeit any funds associated with accounts opened or used from prohibited jurisdictions.

08

FRAUD

8.1 We maintain sophisticated real-time fraud detection and monitoring systems to safeguard our customers and the integrity of our services.

8.2 Accounts suspected of engaging in collusion, match-fixing, arbitrage, multi-accounting, use of automated scripts, or other fraudulent practices will be suspended immediately.

8.3 In the event of confirmed fraud, wagers may be declared void, and any remaining account balances may be forfeited or withheld.

8.4 All suspected illegal or fraudulent activity will be documented and reported directly to relevant law enforcement and sporting integrity bodies.

09

DISPUTES AND COMPLAINTS PROCEDURE

9.1 We aim to resolve every query at first contact. If you have a dispute or query about a settled bet, an odds change, a transaction, a promotion or any other Account activity, contact our Customer Support team first through Contact Us. Please include your username, the bet or transaction reference, and the date and time of the event in question.

9.2 Stage 1 — Customer Support. We acknowledge every complaint within one business day and aim to give a substantive response within ten business days. Where a matter requires information from a third party, such as a payment provider or a racing or sporting controlling body, we tell you and update you at least every ten business days until it is resolved.

9.3 Stage 2 — Internal review. If you are not satisfied with our first response, you may ask for the matter to be escalated to our Complaints Officer, either by replying to our response or by writing to the registered address published in these Terms. The Complaints Officer reviews the matter independently of the person who handled it first and issues a final written outcome within twenty business days.

9.4 Our final written outcome states the decision, the reasons for it, the evidence relied on — including the relevant bet, transaction and system logs — and any remedy offered.

9.5 Stage 3 — Regulator. If your complaint remains unresolved, or you are not satisfied with our final outcome, you may lodge the matter with the Northern Territory Racing and Wagering Commission, the licensing authority for the Operator. You may contact the Commission at any time; using our internal process first is not a precondition, but it is usually the faster route to a resolution.

9.6 Disputes about the outcome of a race or sporting event are determined by the official result declared by the relevant controlling body. We are bound by that result and cannot vary a settlement that correctly reflects it.

9.7 We retain complaint records, correspondence and supporting logs for a minimum of seven years and make them available to the regulator on request.

9.8 We use all reasonable endeavours to resolve every dispute fairly, transparently and in accordance with these Terms, the official rules of the relevant event, and applicable Northern Territory law. Nothing in this clause limits your rights under the Australian Consumer Law.

10

OUR RESERVED RIGHTS

10.1 We reserve the right to suspend, restrict, or close any Customer Account at our absolute discretion and without prior notice.

10.2 We reserve the right to limit, refuse, or reject any wager or part of a wager before it is accepted in our systems.

10.3 Odds, prices, and markets are dynamic and subject to variation up to the moment a wager is formally confirmed.

10.4 We reserve the right to declare any wager void if it was accepted in obvious error or during system malfunctions. Palpable and manifest errors are dealt with in full under clause 27.

11

ASSIGNMENT

11.1 Ponybetco may assign, transfer, or delegate any or all of its rights, benefits, and obligations under these Terms to any approved third party without consent.

11.2 Customers do not have the right to assign, transfer, license, or charge their Ponybetco account, credentials, or funds to any other individual or entity.

12

12.1 Ponybetco is fully committed to promoting responsible gambling. We provide a suite of self-management tools including deposit limits, spend limits, activity statements, time-outs, and self-exclusion options.

12.2 We strongly encourage all customers to set appropriate boundaries and limits before placing their first wager.

12.4 National self-exclusion is available via BetStop at betstop.gov.au.

13

COLLECTION OF PERSONAL INFORMATION

13.1 We collect, use, and process personal information in strict compliance with the Privacy Act 1988 (Cth) and our Privacy Policy.

13.2 By opening an account, you consent to the collection, verification, and sharing of personal data as required to deliver our wagering services.

13.3 Personal information and transactional data may be shared with regulatory authorities, licensing bodies, and sports integrity agencies.

14

INTELLECTUAL PROPERTY RIGHTS

14.1 All materials, software, layouts, logos, designs, copy, and structural elements of the Platform are the exclusive intellectual property of Ponybetco or its licensors.

14.2 No part of our Platform may be reproduced, reverse-engineered, scraped, or utilized for commercial purposes without our express written authorization.

15

THIRD PARTY ASSOCIATIONS

15.1 Our Platform may contain links or integrated content connected to third-party providers, statistical databases, or reference sites.

15.2 Ponybetco is not responsible for the accuracy, completeness, or availability of any third-party content or products.

15.3 Interactions with third-party links are governed entirely by their respective terms of service.

16

IT FAILURES

16.1 Ponybetco will not be liable for system outages, connectivity failures, data losses, or software malfunctions beyond our reasonable control.

16.2 In the event of a system failure during active market events, we will make all reasonable efforts to restore services and resolve outstanding wagers equitably.

17

AUSTRALIAN CONSUMER LAW

17.1 Nothing in these Terms limits, excludes, or modifies any consumer guarantees or rights that cannot be lawfully excluded under the Australian Consumer Law (ACL).

17.2 Where liability cannot be completely excluded but may be limited, our total liability is strictly restricted to the re-supply of our wagering services.

18

CUSTOMER RESPONSIBILITIES

18.1 Account Holders must maintain complete confidentiality of their account password, pin, and login credentials.

18.2 You must notify us immediately if you suspect any unauthorized access or breach of security.

18.3 You are solely responsible for all activity, deposits, and wagers executed through your Ponybetco account.

18.4 Keep your contact information, email, and mobile details accurate and up to date at all times.

19

FUNDS PROTECTION

19.1 In compliance with applicable regulatory conditions, customer funds are held in a segregated bank account separate from our operational accounts.

19.2 We maintain adequate and fully audited financial reserves to ensure the complete settlement of all successful Customer wagers.

20

PROMOTIONS AND INDUCEMENTS

20.1 All promotional offers, bonuses, and free bet incentives are governed by their own specific terms and conditions.

20.2 Promotions are executed in full compliance with applicable wagering rules and national betting frameworks.

20.3 Certain promotions may not be available to residents of all Australian states or territories due to regulatory restrictions.

21

RACING AND SPORTING INTEGRITY

21.1 Ponybetco fully supports professional integrity in sports and racing, and actively cooperates with all national and state sporting bodies.

21.2 Any suspicious wagering activity or patterns will be investigated and reported to relevant integrity agencies.

21.3 Wagers determined to be undermining the integrity of any sporting event or racing match may be declared void at our discretion.

22

SETTLEMENT RULES

22.1 All wagers are resolved and settled in accordance with the official, final results announced by the relevant governing sporting body.

22.2 Dead heat rules apply where multiple competitors achieve an identical placing, as detailed in our detailed settlement criteria.

22.3 Wagers on cancelled, postponed or abandoned events are handled under clause 28, read together with the specific event rules of the relevant sport.

23

TAXATION

23.1 All Point of Consumption Taxes (POCT) and state-mandated sports levies are paid directly by Ponybetco.

23.2 Customers are solely responsible for any personal taxation liabilities, declarations, or obligations arising from their wagering wins.

24

PRIVACY AND DATA PROTECTION

24.1 Customer data is handled with the highest standards of security, in full compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

24.2 For comprehensive details on how we store, secure, and use your information, please read our complete Privacy Policy.

25

VARIATIONS AND LIMITATION OF LIABILITY

25.1 We reserve the right to amend these Terms at any time. We will publish updates on our Platform.

25.2 To the maximum extent permitted by law, Ponybetco excludes all liability for any indirect, special, or consequential damages.

25.3 Our total liability to any customer is strictly limited to the actual net balance in the Customer's Account.

26

BET ACCEPTANCE AND CONFIRMATION

26.1 Submitting a wager is an offer to bet; it is not an accepted bet. A wager is accepted, and a contract formed, only when it has been received and confirmed by our betting system and a unique bet reference and confirmation are shown in your Account.

26.2 The bet record held in our systems is the definitive record of a wager. Where a screen, printed receipt, email, notification or third-party display differs from that record, the record held in our systems prevails.

26.3 Each wager is accepted at the odds and for the stake shown on the confirmation, subject to clause 27. Odds may move between the moment you make a selection and the moment the wager is submitted; where this happens the wager is either re-offered at the new odds for your acceptance or declined.

26.4 A wager that has not produced a confirmation and bet reference — for example because of a dropped connection, an expired session or a system fault — has not been accepted, whether or not the stake appeared to leave your balance. Any stake debited for an unaccepted wager is returned in full.

26.5 We may accept part of a wager and decline the balance. Where a wager is partly accepted, the confirmation states the accepted stake and only that amount is at risk.

26.6 Once accepted, a wager cannot be cancelled, edited or withdrawn by the Customer. Cash-out, edit-bet and similar features, where offered, are optional products governed by their own terms and are available only while displayed as available.

26.7 We may refuse or limit any wager before acceptance without giving a reason, including by limiting the stake, the market, or the wagering available to an individual Customer.

27

ERRORS AND INCORRECT ODDS

27.1 A palpable error (also called a manifest error) is an obvious mistake in the odds, handicap, line, total, market, runner, competitor, price format, each-way terms or settlement published by us or supplied to us, where the published terms are materially and self-evidently different from the true terms available in the market at that time.

27.2 Errors treated as palpable include, without limitation: odds published inverted or with a misplaced decimal point (for example 15.00 in place of 1.50); a price materially out of line with the general market and with our own price immediately before and after the error; a market left open after the event or the relevant phase has started, unless it is offered as an in-play market; a runner, competitor or team listed under the wrong event; an incorrect handicap, line, total or each-way term; a duplicated or mismatched selection; and an incorrect result, dead heat or void instruction received from a data provider.

27.3 Where a wager has been accepted on a palpable error, we may void the wager and refund the stake in full, or settle the wager on the correct terms that were available at the time it was accepted. We apply whichever outcome most closely reflects the terms that would have applied had the error not occurred, and we notify you of the adjustment and the reason for it.

27.4 We may correct a settlement error after settlement, including by recovering an amount credited in error under clause 31. Where a correction reduces an Account balance, we tell you what was corrected, the amount, and why.

27.5 Errors originating with a third-party odds, data, streaming or results provider are treated under this clause in the same way as errors originating with us.

27.6 We do not void a wager merely because the price was generous, because market movement was unfavourable to us, or because the wager was profitable for the Customer. A price that is simply competitive, or a discrepancy that would not be obvious to a reasonable Customer, is not a palpable error.

27.7 If you consider that an error has operated against you, raise it under clause 9. Any adjustment made under this clause may be reviewed through the complaints procedure and does not limit your rights under the Australian Consumer Law.

28

CANCELLED, POSTPONED AND ABANDONED EVENTS

28.1 This clause applies where an event, race or market does not take place as scheduled. It applies in addition to the sport-specific settlement rules referred to in clause 22; where a sport-specific rule and this clause conflict, the sport-specific rule prevails for that sport.

28.2 Cancelled or abandoned events. Where an event is cancelled, or is abandoned before the relevant governing body declares an official result, all wagers on that event are void and stakes are returned, except for markets that had already been unconditionally determined before the abandonment.

28.3 Postponed events. Where an event is postponed and rescheduled to start within 72 hours of the original scheduled start time, wagers stand and are settled on the rescheduled event. Where the event starts more than 72 hours after the original scheduled start time, wagers are void and stakes are returned, unless the rules of the relevant sport provide otherwise.

28.4 Venue, surface and distance changes. Racing wagers are void where a race is transferred to a different track. A change of surface, distance or track condition alone does not void wagers unless the relevant racing authority declares the race abandoned.

28.5 Non-runners and withdrawals. Where a runner is scratched or withdrawn, fixed-odds racing wagers are settled in accordance with the deductions applied by the relevant racing authority under the applicable rules of racing.

28.6 Multiple wagers. Where one leg of a multiple or same-game multiple is void under this clause, that leg is settled at odds of 1.00 and the remaining legs stand. Where every leg is void, the full stake is returned.

28.7 In-play wagers accepted after the event had effectively ceased, or during a period in which the market should have been suspended and was not, are void.

28.8 Voided stakes are returned to the Account from which they were placed, normally within 24 hours of the void being processed, and appear in your transaction history.

29

ACCOUNT CLOSURE

29.1 You may close your Account at any time and for any reason. No fee applies to closing an Account.

29.2 To close your Account, use the account controls in your Account area or contact Customer Support through Contact Us stating that you wish to close the Account. We may ask you to confirm the request from the email address registered to the Account.

29.3 We action a valid closure request within one business day. Once closure is actioned, no further wagers can be placed and marketing communications stop.

29.4 Pending wagers. Wagers already accepted stand and are settled in the ordinary way. Where you ask us to and the relevant markets allow it, we keep the Account open for the sole purpose of settling those wagers.

29.5 Balances. Any withdrawable balance is returned to a verified payment method held in your name. Where identity verification is incomplete, it must be completed before funds can be released; this is a requirement of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and is not a discretionary condition imposed by us.

29.6 Closure for gambling-harm reasons. If you ask us to close your Account because of gambling harm, we treat the request as a responsible gambling exclusion. We will not reopen the Account on request alone, we apply the controls described in clause 12, and we remove you from marketing permanently. A national exclusion across all licensed Australian wagering providers is available through BetStop.

29.7 Reopening. A closed Account may be reopened only at our discretion, and only where the closure was not for gambling-harm or regulatory reasons. Where the Account was self-excluded, the minimum exclusion period and any applicable cooling-off period must have expired.

29.8 Closure by us. We may close an Account under clause 10. Where we do so, we return the withdrawable balance to a verified payment method, except where funds are lawfully withheld under clause 8, clause 21, or a regulatory or law-enforcement direction.

29.9 Records. We retain Account and transaction records for at least seven years after closure, as required by Australian law. Closing an Account does not delete records we are legally obliged to keep — see our Privacy Policy.

30

DORMANT AND INACTIVE ACCOUNTS

30.1 An Account is treated as dormant where there has been no login, deposit, withdrawal or wager for a continuous period of 12 months.

30.2 Before an Account becomes dormant, and again before any remaining balance is dealt with under clause 30.4, we contact you using the email address and mobile number registered to the Account.

30.3 We do not charge dormancy, inactivity or administration fees. A dormant Account balance is not reduced by the passage of time.

30.4 Where an Account remains dormant and we are unable to contact you, any remaining balance is dealt with as unclaimed money in accordance with the applicable Australian unclaimed money legislation and the conditions of our licence. We tell you where the money has been remitted so that you can reclaim it.

30.5 A dormant Account may be suspended for security reasons. You can reactivate it by contacting Customer Support and, where our verification records have expired, completing identity verification again.

30.6 Free bets, bonus credit and other promotional balances are not cash, carry no redemption value, and expire in accordance with the terms of the relevant promotion whether or not the Account is dormant.

31

INCORRECT PAYMENTS AND ACCOUNT CREDITS

31.1 Where an amount is credited to your Account in error — including a duplicated deposit, a mis-settled wager, an incorrectly applied bonus, a payment intended for another Customer, or the result of a technical fault — that amount does not belong to you and is held by you on trust for the Operator.

31.2 You must tell us as soon as you become aware of an incorrect credit. You must not wager or withdraw the amount.

31.3 We may reverse an incorrect credit and adjust the Account balance accordingly. Where the amount has already been withdrawn or wagered, you must repay it, and we may recover it from your Account balance, from subsequent deposits or winnings, or as a debt due to us.

31.4 Where a wager was funded wholly or partly by an incorrect credit, we may void that wager and return any legitimate portion of the stake.

31.5 We notify you of every reversal or adjustment, stating the amount, the reason and the transaction it relates to, and it appears in your transaction history.

31.6 An incorrect payment made by us does not create an entitlement, and using or spending it does not make it valid. Equally, where you have been underpaid, tell us and we will correct the shortfall promptly, with interest where required by law.

31.7 Any adjustment made under this clause may be disputed under clause 9.

32

CHARGEBACKS AND REVERSED PAYMENTS

32.1 A chargeback is a reversal of a deposit initiated by you through your bank or payment provider. A reversed payment includes a dishonoured, recalled, failed or fraudulently funded deposit.

32.2 If you believe a deposit was not authorised by you, contact us first. We investigate and, where the deposit was not authorised, we refund it. Raising a chargeback before contacting us delays resolution and may result in Account restrictions.

32.3 Where a chargeback or reversal is raised, we may suspend the Account immediately, void wagers funded by the disputed deposit, and withhold withdrawals until the matter is resolved.

32.4 Where a chargeback leaves an Account in negative balance, that amount is a debt due to us and is recoverable from your balance, from subsequent deposits or winnings, or through recovery action. We may pass on an administration charge equal to the fee actually charged to us by the payment provider; we tell you the amount and evidence it on request.

32.5 Chargebacks raised without a genuine dispute may be treated as fraud under clause 8 and reported to the payment provider, to the Northern Territory Racing and Wagering Commission and, where appropriate, to law enforcement.

32.6 We may permanently decline the payment method involved and require future deposits to be made from a different verified method held in your name.

32.7 Nothing in this clause limits your rights under the Australian Consumer Law, the rules of your card scheme, or the ePayments Code where it applies.